Wipro – System Engineer – Location : Bangalore – Private IT Job 2024 – By Graduate Dunia

Job : Overview

Company Name Wipro
Job Role System Engineer
Location Bangalore
Work Mode In office
Experience  0-2 of experience in software development.
Average  Salary Up to 8 LPA
Field  IT Field
Technical Skills Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
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About the Company:

Wipro Limited is a leading global information technology, consulting and business process services company. Wipro is recognized globally for its comprehensive portfolio of services, practitioners’ approach to delivering innovation, and as an organization with a wide commitment to sustainability and business ethics.


What you will be working on ?

  1. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN,Security App etc. over Remote Support
  2. Answer incoming calls and respond to customer’s emails intimely manner.
  3. Manage and resolve customer complaints.
  4. Identify and escalate issues to supervisors as and when needed.
  5. Provide product and service information to customers.
  6. Research required information using available resources and Offer Solution to customers.
  7. Research, identify, and resolve customer complaints using applicable software.
  8. Route calls and tickets to appropriate resources and Domains who can best support he user,
  9. Document all call information according to standard operating procedures.
  10. Recognize, document, and alert the management team of trends in customer calls.
  11. Create SOPs for new Issues and resolution given.
  12. Complete call logs and reports.

What they are looking for ?

  1. Excellent communication skills,
  2. Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills.
  3. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies.

Apply Link ?

Apply Now

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